Refund policy

🕒 Return & Refund Policy — WristHive

At WristHive, we value customer satisfaction and want you to shop with full confidence. If you are not fully satisfied with your purchase, we offer a simple and fair return process.

📦 7-Day Return Policy

We offer a 7-day return window starting from the day you receive your order.

If 7 days have passed since delivery, we are unable to offer a refund, exchange, or return.

✅ Eligible Returns

You may request a return if:

• The watch arrives damaged or broken
• You receive the wrong product
• The item has a manufacturing defect
• The product is unused and in original condition

❌ Non-Returnable Conditions

Returns will not be accepted if:

• The watch has been worn, used, or scratched
• Original box, tags, or packaging are missing
• Damage caused after delivery due to customer handling
• Return request is made after 7 days

🔄 Return Process

To initiate a return:

1. Contact us within 7 days of receiving your order
2. Share your order number + clear photos or video of the issue
3. Our support team will review your request
4. If approved, you will receive return instructions

💰 Refund Policy

• Once your returned item is received and inspected, we will notify you
• Approved refunds are processed within 3–7 business days
• Refunds will be sent to your original payment method

🚚 Shipping Charges

• If the return is due to our mistake (wrong/defective item), we cover return shipping
• If return is due to change of mind, customer bears shipping cost

⚠️ Important Notes

• WristHive reserves the right to reject returns that do not meet policy requirements
• Unauthorized returns will not be accepted
• Please ensure proper packaging while returning items

📞 Contact Us

For any return or refund assistance:

WristHive Support
📱 WhatsApp: +92 371 4335673
📧 Email: wristhive05@gmail.com

At WristHive, we aim to provide premium watches with a trusted shopping experience. Thank you for choosing us ❤️